In our rush to measure everything with the latest tech, are we forgetting our core business values?

The focus in hospitality 2020 is employing ever more automated tools to measure guest satisfaction. Research in the field of psychology teaches us that the mindset of our frontline staff and the training we employ is the driver of guest satisfaction. So why are we becoming ever more focused on quantifying the visitor experience after the fact?

Seminariet hålls på engelska.

Talare: Daniel Moore, Management Consultant, Hoist Group